Sales order processing that scales past 10,000 orders a month.
Email-in, EDI, and PDF sales orders ingested, validated, and posted straight through to SAP or your ERP — with agents that handle the 70% of orders that don't need a human, and an exceptions interface for the 30% that do.
Volume grows. Headcount doesn't.
Order volume grows, Customer Service headcount doesn't. Every order needs product validation, pricing checks, bill-to and ship-to verification, tax codes, delivery charges, and sometimes customer-specific rules. When volumes cross a threshold, SLAs slip, revenue leaks through errors, and the team is permanently firefighting instead of managing accounts.
Four patterns we deploy repeatedly.
Orders from email (body and attachments), EDI, or portal exports captured automatically. AI extracts structured data from PDFs, scanned orders, and unstructured email bodies. Rule-based templates handle your high-volume customers; AI models handle the rest.
Product codes, pricing, tax codes, shipping addresses, delivery charges, and customer-specific logic checked before the order ever hits your ERP. Errors caught at ingestion, not in fulfilment.
Direct API where available, UI-driven agents where it isn't. Orders post into your ERP — SAP, Exchequer, Sage, NetSuite and others — without waiting for an integration project.
Customer Service Reps review only the orders that need judgement. Everything else flows through untouched.
Where customers or operators need to submit data to you (utilisation, orders, reconciliation data), we build portals that eliminate the email-and-Excel dance.
Pre-built when it fits. Bespoke when it doesn't.
Pre-built on Opnua
For standard order-processing automation, our sister product Opnua gives you 80% of the functionality on day one. Deployment in weeks, not months.
Visit Opnua →Bespoke where it matters
When your order flow involves customer-specific rules, multi-entity consolidation, or non-standard validation, we build on top of Opnua or from the ground up.
See how we scope bespoke work →In production, at a customer you've heard of.
Order processing at the volume the business was growing to.
70% straight-through processing on 10,000+ orders/month. LCI Aviation utilisation portal replacing Excel-by-email for aircraft lessors also live.
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