getting paid
Order-to-cash.
We run the path from customer order to cash in the bank: orders checked before they reach your ERP, invoices out, remittances matched to what they pay, and the short payments and disputes worked until they close. Rules apply what ties out; anything the agent resolves waits for your approval.
For businesses where orders arrive by email, PDF and EDI, payments arrive short or combined, and the chase lives in one person’s head.
From order to cash.
Six documents between a customer wanting something and the money arriving. Each has to agree with the one before it.
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Customer order
What they asked for, by email, PDF or EDI. Must validate against your products, prices, terms and the customer’s own rules.
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Order acknowledgement
What you promised back. Must agree with the order.
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Proof of delivery
What they received, signed for. Must be attached to the invoice before anyone disputes it.
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Customer invoice
What you charge. Must agree with the order and the delivery.
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Remittance advice and bank feed
What they paid, and what they say it was for. Must tie to open invoices.
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The correspondence
The chase and the argument, kept with the invoice they are about.
Rules record. AI resolves. People approve.
What rules handle.
- Order validation before the ERP sees it: product codes, pricing, tax, delivery charges, bill-to and ship-to, and your customer-specific rules.
- Cash application: bank statements and remittance advices matched against open invoices, including partial payments and deductions. Receipts that tie out post.
- Collections cadence: who is chased, when, and with what, by your policy rather than by memory.
What the AI resolves.
- Orders that don’t validate. An unknown code, a wrong price or a missing ship-to: the agent reads the order, checks the customer’s history and price list, and recommends the correction.
- Promises you can’t keep. A date you can’t meet on the acknowledgement: the agent proposes what you can do and drafts the message to the customer for approval.
- Payments that don’t tie out. A short payment, a combined payment or unallocated cash: the agent checks customer history, asks the customer which invoices it pays, and recommends the allocation with the full context attached.
- Disputes. A pricing dispute or a short delivery claimed: the agent retrieves proof of delivery from carriers, so a missing proof of delivery is found before anyone disputes the invoice.
- Complex accounts. Multiple legal entities, currencies and customer hierarchies, including intercompany payments and allocation structures.
What people approve.
- Every allocation the agent recommends, before it is applied.
- Every dispute response, and any message that changes what a customer was promised, before it goes out. Routine requests and payment reminders on your schedule go out automatically.
- Credit notes and write-offs, always.
Measured on your documents, not quoted from someone else’s.
- Orders that reach the ERP without a person touching them.
- Receipts posted by rules, receipts worked by the agent, and unallocated cash by age.
- Debtor days, ageing buckets and disputes open.
A remittance that doesn’t tie.
- Agent A £7,950 receipt matches no single invoice. The agent finds three candidate invoices and asks the customer to confirm the allocation.
- Agent The customer confirms. The agent recommends: apply to the three invoices.
- Person A named person approves, and the receipt is applied.
We don’t replace your ledger.
- Your ERP, read and written through its API where one exists and through its user interface where it doesn’t: SAP Business One, Sage and Exchequer deepest; NetSuite and Business Central in production; others integrated.
- Banking: Open Banking, BACS and SEPA feeds, banking portals and EDI remittances.
- Mail and documents: Microsoft 365, Graph, Outlook, SharePoint, OCR.
- Carrier portals for proof of delivery.
Start with cash application.
Thirty minutes, your process, no slides. You leave with a next meeting booked, or a clear reason we’re not the right fit.